PRIVACY POLICY

 

Effective Date: 24 October 2026

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Patenti Technology Solutions Private Limited ("Patenti", "we", "us" or "our") respects the privacy of Website visitors, business contacts and purchasers.

 

This Privacy Policy explains how personal data is collected and processed through www.patentitech.com, enquiries, commercial Data Asset purchases, transactional communications and the Patenti Data API.

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1. Data Controller

 

Patenti Technology Solutions Private Limited
Registered Office: No.187/34, Beretana Agrahara 18, Bengaluru, Bangalore, Karnataka, India 560100
Website: www.patentitech.com
Privacy Contact: info@patentitech.com

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2. Scope

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This Policy applies when a person:

• visits the Website;

• contacts Patenti;

• subscribes to optional communications;

• purchases a Data Asset;

• receives digital delivery;

• acts as a business purchaser or representative;

• receives or uses an API Credential; or

• interacts with the Patenti Data API.

 

Patenti does not require a customer membership account for ordinary Data Asset purchases.

 

Patenti does not intentionally collect health or medical information through its current Website or

Data Asset business.

 

3. Information Collected

 

Patenti may process:

 

Website and Device Information

IP address, browser, device and operating-system information, access date/time, pages visited, referring information, cookie preferences and security or diagnostic data.

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Contact Information

Name, business email address, telephone number, organisation and correspondence.

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Purchase and Billing Information

Name, purchasing legal entity, billing address, country, tax/VAT/GST identifier where supplied, order number, purchased Data Asset, Release, price, transaction status and invoice information.

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Full payment-card credentials are processed by the applicable payment provider and are not intentionally stored by Patenti.

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API Information

API entitlement, Asset ID, Release, API-key identifier or cryptographic hash, organisation, order reference, request timestamp, IP address, resource requested, request status, rate-limit information and security events.

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Communications and Consent

Enquiries, support messages, newsletter status, marketing consent, cookie choices and privacy/grievance requests.

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4. Purposes of Processing

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Patenti processes personal data as reasonably necessary to:

• process and administer orders;

• identify the purchasing legal entity;

• confirm payments;

• deliver purchased Data Assets;

• issue and administer API access;

• generate invoices and transaction records;

• send transactional communications;

• provide customer and technical support;

• comply with legal, tax, accounting and regulatory obligations;

• authenticate API requests;

• apply rate limits;

• protect Website and API security;

• prevent fraud, abuse and licence misuse;

• diagnose technical issues;

• respond to enquiries;

• establish, exercise or defend legal claims; and

• send optional marketing communications where lawfully permitted.

 

Where consent is legally required, including for certain cookies or optional marketing, consent is sought separately.

 

5. Legal Bases Where GDPR Applies

 

Where European data-protection law applies, Patenti relies as appropriate on:

• performance of a contract or pre-contract steps;

• compliance with legal obligations;

• legitimate interests in security, fraud prevention, business administration and enforcement of contractual rights; and

• consent where required.

 

6. Service Providers and Disclosures

 

Personal data may be processed by necessary service providers including:

• Wix and relevant infrastructure providers;

• payment processors;

• email and transactional communication providers;

• accountants, auditors, advocates and professional advisers; and

• authorities where disclosure is legally required.

 

Patenti does not sell personal information for monetary consideration and does not intentionally share personal information for cross-context behavioural advertising.

 

7. International Processing

 

Wix, payment providers or other necessary service providers may process information outside India.

Where applicable data-protection laws require transfer safeguards, Patenti relies on appropriate contractual, statutory or other recognised safeguards made available through the relevant service provider arrangements.

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8. Payment Processing

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Payment providers process payment credentials under their own regulatory and privacy obligations.

Patenti receives transaction information reasonably required to confirm and administer a purchase.

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9. API Logs

 

Patenti may retain API logs for authentication, entitlement enforcement, rate limiting, security, abuse prevention, technical support and troubleshooting.

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One purchaser's API-use information is not intentionally disclosed to another purchaser.

 

10. Cookies

Cookies and similar technologies are described in the Cookie Policy.

Where legally required, optional cookies are activated in accordance with the visitor's consent preferences through the Website's consent-management mechanism.

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11. Retention

Personal data is retained only for as long as reasonably necessary for the relevant purpose and applicable legal obligations.

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Order, invoice, payment, tax and accounting records may be retained for legally required periods.

Contract and licence records may be retained for the duration necessary to administer the licence and resolve legal claims.

 

API operational/security logs may ordinarily be retained for up to twelve months unless longer retention is reasonably required for security, litigation or legal compliance.

 

Enquiry correspondence may ordinarily be retained for up to twenty-four months after the last substantive interaction unless an ongoing commercial or legal relationship requires longer retention.

 

Marketing information is retained until consent is withdrawn or the information is no longer required.

 

12. Security

 

Patenti uses commercially reasonable administrative, technical and organisational safeguards appropriate to its operations, including controlled access, HTTPS/TLS transmission and protected backend handling of API credentials.

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No internet-based system can be guaranteed to be completely secure.

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13. Privacy Rights

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Depending on applicable law, individuals may have rights to:

• obtain information regarding processing;

• access personal data;

• correct inaccurate data;

• request deletion where legally available;

• withdraw consent;

• object to or restrict certain processing;

• obtain portability where applicable;

• lodge a complaint with an appropriate authority; and

• exercise other statutory rights.

 

Requests may be sent to info@patentitech.com.

 

Patenti may verify identity before fulfilling a request.

 

Patenti is not required to delete information that must lawfully be retained for tax, accounting, fraud-prevention, security or legal purposes.

 

14. India — Digital Personal Data Protection

 

Where the Digital Personal Data Protection Act, 2023 and applicable rules are in force, Patenti will maintain required notices, contact information and mechanisms for applicable Data Principal rights and grievance redressal.

 

Privacy questions may be directed to the contact identified in this Policy or on the Grievance Redressal page.

 

15. Children

 

The Website and Data Assets are intended for business and professional users.

 

Patenti does not knowingly solicit personal data from children for commercial Data Asset purchases.

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16. Transactional Communications

 

Emails concerning purchases, digital delivery, invoices, API access, security or support are transactional communications associated with the business relationship.

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They are separate from optional marketing communications.

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17. Changes

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Patenti may update this Policy where business operations, service providers or applicable legal requirements change.

 

The Effective Date identifies the current version.

 

18. Contact

 

Patenti Technology Solutions Private Limited
Registered Office: No.187/34, Beretana Agrahara 18, Bengaluru, Bangalore, Karnataka, India 560100
Website: www.patentitech.com
Email: info@patentitech.com

 

Formal grievances may also be submitted through the Grievance Redressal mechanism.

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COOKIE POLICY

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Effective Date: 24 October 2026

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This Cookie Policy explains how Patenti Technology Solutions Private Limited uses cookies and similar technologies on www.patentitech.com.

 

1. Cookies

 

Cookies are small files or identifiers stored or accessed through a browser or device when a website is used.

 

They may support Website operation, security, checkout, preferences, analytics and related functionality.

 

2. Essential Cookies

 

Essential cookies may be required for:

• Website security;

• fraud prevention;

• session management;

• checkout;

• payment flows;

• digital-product delivery;

• consent-management functionality; and

• functionality necessary to provide a requested service.

 

These cookies may operate without optional consent where permitted by applicable law because the relevant functionality cannot operate properly without them.

 

3. Functional Cookies

 

Where enabled, functional cookies may remember preferences or enable optional Website functionality.

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4. Analytics Cookies

 

Where enabled and where required consent has been obtained, analytics technologies may help Patenti understand Website traffic, page usage and technical performance.

 

5. Marketing Cookies

 

Patenti does not intentionally enable behavioural advertising cookies unless such tools are specifically configured, disclosed through the Website's consent mechanism and used in accordance with applicable law.

 

6. Wix and Usercentrics

 

The Website is operated using Wix and uses a Usercentrics consent-management mechanism.

Wix and relevant service providers may set cookies necessary for Website, commerce, security and consent-management functions.

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The consent manager provides the current categorisation of optional cookies and technologies detected or configured on the Website.

 

7. Cookie Choices

 

Where applicable law requires consent, optional cookies are not enabled until the relevant consent is given.

 

Visitors may:

• accept optional cookies;

• reject optional cookies; or

• manage categories through the consent interface.

 

8. Changing Preferences

 

Visitors may reopen the Website's Cookie Settings / privacy-preferences control at any time to change their choices.

 

Browser controls may also permit cookies to be deleted or blocked.

 

Blocking essential cookies through the browser may prevent checkout or other Website functions from operating properly.

 

9. Retention

 

Different cookies have different lifetimes.

 

The Usercentrics consent interface provides available information concerning individual technologies and retention periods.

 

10. Third-Party Technologies

 

Where third-party tools are enabled, those providers may process information under their own applicable privacy terms.

 

Patenti periodically reviews intentionally configured tools.

 

11. Changes

 

This Cookie Policy may be updated where Website technology, providers or legal requirements change.

 

12. Contact

 

Questions concerning cookies or privacy may be sent to:

info@patentitech.com

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GRIEVANCE REDRESSAL

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Effective Date: 24 October 2026

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Patenti Technology Solutions Private Limited maintains a grievance-redressal mechanism for matters concerning its Website, commercial Data Assets, digital delivery, orders, API access and applicable privacy matters.

 

1. Legal Entity and Customer Care

 

Legal Name: Patenti Technology Solutions Private Limited

Registered Office: No.187/34, Beretana Agrahara 18, Bengaluru, Bangalore, Karnataka, India 560100

Website: www.patentitech.com

Customer Care Email: info@patentitech.com

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2. Grievance Officer

 

Name: Amrutha Moorthy

Designation: Grievance Officer

Company: Patenti Technology Solutions Private Limited

Address: No.187/34, Beretana Agrahara 18, Bengaluru, Bangalore, Karnataka, India 560100

Email: amrutha@patentitech.com

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Business Hours: Monday to Friday, 10:00 a.m. to 5:00 p.m. IST, excluding public holidays.

 

3. Matters Covered

 

The grievance mechanism may be used for matters including:

• purchase or billing issues;

• duplicate payment;

• digital-delivery failure;

• receipt of the wrong Data Asset or Release;

• corrupted commercial download;

• API entitlement or credential issues;

• material discrepancy between a purchased Data Asset and its published product description;

• privacy concerns;

• Website complaints; and

• other matters relating to products or services supplied through patentitech.com.

 

4. How to Submit a Grievance

 

Send the complaint to info@patentitech.com and amrutha@patentitech.com with the subject:

Grievance — Order [ORDER NUMBER]

 

Where applicable, include:

• your name;

• purchasing organisation;

• email address;

• order number;

• relevant Asset ID and Release;

• description of the issue; and

• supporting information reasonably necessary to assess the complaint.

 

Do not send API keys, passwords, complete payment-card numbers or unnecessary sensitive personal information.

 

5. Complaint Reference

 

Patenti will assign a complaint or reference number to a grievance so that its status can be identified and tracked.

 

6. Response Time

 

Patenti will acknowledge receipt of a consumer grievance within 48 hours and will use reasonable efforts to redress it within one month from receipt, subject to applicable law.

 

Where further information is reasonably required to investigate the complaint, Patenti may request that information from the complainant.

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7. Refund and Digital Product Matters

 

Submission of a grievance does not automatically create a refund entitlement.

 

Refund eligibility is determined under the applicable Data Asset Purchase, Licence & API Terms, Digital Product Policy and rights that cannot lawfully be excluded.

 

Where a commercial file is materially corrupted, the wrong Data Asset is supplied, a duplicate payment occurs or another genuine delivery problem arises, Patenti will first seek to correct the delivery where reasonably possible.

 

8. Privacy Grievances

 

Privacy questions and applicable data-right requests may also be submitted through this mechanism.

Patenti may request information reasonably necessary to verify the identity of the requesting person.

 

9. National Consumer Helpline

 

Patenti will comply with applicable requirements concerning the National Consumer Helpline and e-commerce grievance convergence.

 

National Consumer Helpline information is available at:

consumerhelpline.gov.in

 

10. Applicable Policies

Purchases and Website use are also governed by:

• Website Terms of Use;

• Data Asset Purchase, Licence & API Terms;

• Privacy Policy;

• Cookie Policy; and

• the policies accepted at checkout.